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FAQ

1.What are the materials of 新竹金BAMBOO's products?+

All products of 新竹金BAMBOO are made of bamboo powder, carbohydrate and our exclusive biodegradable adhesive. They are 100% safe and reliable.

2.How does 新竹金BAMBOO obtain its raw materials?+

The raw material of 新竹金BAMBOO's products are harvested and processed locally in HsinChu, Taiwan.

3.How soon will 新竹金BAMBOO's products be expired?+

Our straws can be good for 2 years. Our tableware and food containers can be good for 5 years after being manufactured.

4.Will 新竹金BAMBOO's straws be able to puncture the beverage's seal?+

Yes, all of 新竹金BAMBOO's straws will. Users just need to puncture a bit harder with the flat-cut-end straws.

5.Are 新竹金BAMBOO's straws reusable?+

Yes, they are. We highly recommend users to reuse them.

6.Are 新竹金BAMBOO's products heat resistant?+

Yes, they are. 新竹金BAMBOO's products are safe when being used in a temperature range of -20°C to 100°C.

7.Will the products turn soft or out of shape after being used for a period of time?+

No, they will not. All of 新竹金BAMBOO's products will remain good condition after use.

8.Are 新竹金BAMBOO's food containers microwavable?+

Yes, they are safe for general heating purposes. Users can heat the containers in a microwave oven with 6000 W for 180 seconds. We DO NOT recommend heating them over 180 seconds.

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